Get users to send !points in a whisper to start with, then you don’t have a wall of !points in chat either… Move ALL your points send and reply spam to whispers, and you’ve solved the communciations issue.
On a large channel I work on, you can’t use !points, you must either whisper the bot, or go to our website. Solves the problem of the weird whisper bug, and we get no !points spam in main chat, the request or the reply.