Viewers stuck at 1080p60 (cannot select quality)

Transcoders are assigned to affiliates and below as and when transcoding capacity is available.

You have no control over this.

So best advice: don’t stream at 1080p60 until you can guarentee transcoders which is only a guarentee for Partners and above.

See also

image

https://www.twitch.tv/p/en-gb/partners/faq/

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