# Sorry we were unable to connect to the chat

**URL:** <https://staging-discuss.dev.twitch.com/t/sorry-we-were-unable-to-connect-to-the-chat/9117>\
**Category:** Chat and IRC\
**Created:** [February 1, 2017, 2:03am UTC](https://staging-discuss.dev.twitch.com/t/sorry-we-were-unable-to-connect-to-the-chat/9117 "2017-02-01T02:03:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Invision](https://d1d6mrmdu7ztse.cloudfront.net/user_avatar/staging-discuss.dev.twitch.com/invision/32/2452_2.png) [@Invision](https://staging-discuss.dev.twitch.com/u/Invision)\
**Post date:** [February 1, 2017, 2:03am UTC](https://staging-discuss.dev.twitch.com/t/sorry-we-were-unable-to-connect-to-the-chat/9117/1 "2017-02-01T02:03:25Z")

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Okay, so I’ve read up on a few topics regarding this issue:

[Twitch Chat Example](https://gyazo.com/8631cdd0f90b8fe5f6b9a45c016b00ea)  
(^this is not my stream chat btw, so RevloBot or Nightbot is not something I use)

And can’t seem to find any solutions.  
Some people say this is a global mute that lasts for 2 hours for excessive spam, and it used to be 8 hours.  
Two things are not making sense though, I’ve never spammed a chat before, and this has been an issue for over 3 months now.

I tried installing BTTV as someone said it helped them, but it doesn’t fix anything for me. It allows me to read the messages I lost though, if I refresh the page when disconnected.

Anyone got any suggestions?  
Tried 3 different browsers, cleaning my cache.  
I also tried to log out of twitch when I broadcasted, and that seemed to help. But I’d like to stay connected to my broadcasting account.

-Invision

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**Author:** ![matt\_thomas](https://d1d6mrmdu7ztse.cloudfront.net/user_avatar/staging-discuss.dev.twitch.com/matt_thomas/32/710_2.png) [@matt\_thomas](https://staging-discuss.dev.twitch.com/u/matt_thomas)\
**Post date:** [February 1, 2017, 2:29am UTC](https://staging-discuss.dev.twitch.com/t/sorry-we-were-unable-to-connect-to-the-chat/9117/2 "2017-02-01T02:29:13Z")

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This isn’t for site support, this is a developer support forum. Please try [https://help.twitch.tv](https://help.twitch.tv)

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**Author:** ![system](https://d2spem0quai2ol.cloudfront.net/original/2X/0/05909729875cce3b53e59d5561c4d23bb14948fc.png) [@system](https://staging-discuss.dev.twitch.com/u/system)\
**Post date:** [March 3, 2017, 2:29am UTC](https://staging-discuss.dev.twitch.com/t/sorry-we-were-unable-to-connect-to-the-chat/9117/3 "2017-03-03T02:29:17Z")

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Closed on March 3, 2017, 2:29am UTC

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