Overly disappointed in need of help and guidance

[Mr.B]

Thank you Dist for your quick response.

@Dist

3 Business days is their target, but it’s not a guarantee. 2 to 10 business days is normal, and recently with v5 being killed off and CSP changes there should be an expected increase in the number of extensions in the review queue.

We are at 14 business days - That’s why I’m having some concerns.

@Dist

The Extension Submission Best Practices does state that there are situations where a live channel is required for review.

Exactly and I didn’t say Twitch did anything wrong. I was pointing out things that took me 7 days to learn and this may help other people who think they understood well the best practices.

@Dist

I’m not sure where you’re getting this 24 hour figure from. Twitch kills rtmp streams around the 48 hour mark, at which point you just start streaming again to continue, which can be handled automatically by most streaming apps.

Like I have mentioned, that’s what I have experienced. Someone came less than 48 hours and even if the channel was live non stop on twitch it was considered as “offline”. Maybe Twitch had a glitch, I don’t know but once again, that’s my personal experience while the site was live on twitch.tv.

@Dist

If your Extension requires a live device to operate then that would explain why it was required for your channel to be live. Generally if something appears to not work then the review team will reach out or fail the review stating that. Unless its operation is completely clear, then it’s very easy for more complicated extensions to appear broken, this is why proper review notes are critically important for best review times.

That was sorted out easily with the team but added extra days - once again only my personal experience that may help others.

@Dist

Bits transactions are not ‘donations’, it’s an important legal distinction. The Extension documentation has a whole section on Monetization, as well as the Extension Guidelines having a section on the requirements/restrictions on their use.

I have added that comment about my experience for other newbies such as myself. From my understanding it was about “Claiming that people will be rich” that was the problem and not simply mentioning that you potentially can make additional revenues while streaming using extensions. At the end of the day bits means making money but it’s simply something we cannot mention anywhere and we are totally fine with that. it was easy in our case it was just a title to remove.

@Dist

If you’re not happy with the safety and security requirements then perhaps an Extension is not the appropriate solution for you. Twitch will obviously take as much precaution as they can to protect their broadcasters and viewers, and if your Extension is asking broadcasters to just download and run some random app that Twitch hasn’t vetted then it should be obvious why Twitch has an issue with that.

We have created the technology as an extension because the overall offer was exactly what looked for. We are a team on Twitch Partners and Affiliates and have created a tool to improve a streamer’s experience and think other streamers might love it to. We have worked hard on this and have started the review process in January, we were simply expecting quicker results, that’s all.

I didn’t say that I was not happy with Twitch Extensions. I am not happy not knowing if the google docs was received, I don’t know if my email response was received. I don’t even have an idea when I will get some news. This is the part that is disappointing and think there’s room for improvements - That’s my point of view.

Caring for the security and safety is totally understandable asking for the source code of a closed software is not but at this point, I didn’t receive a response that they don’t agree. There’s many ways to scan/verify if a software is secured or not - Just like StreamLabels is not an open source software and help providing a better streaming experience. So all I am wondering is when will I get some news.

@Dist

Also as an off-topic note. It’s probably not helping your cause that you’re likely infringing on Twitch’s copyrights by using the (now removed) PogChamp emote as your user icon.

I have used PogChamp for Twitch forums only as I thought it was a “cool little wink” and nothing else - It’s not my Twitch emote - When we submit our extension it’s not using any “twitch copyrighted content” - We have our own branding. I didn’t know it was a thing on Twitch Dev. Forums that’s why I have removed it.