If you have an active support ticket then you’re just going to have to wait for them to give a response. It’s the holidays so response times are going to be increased for non-critical issues like this.
The best thing you can do while you wait is to reset your stream key so if for some reason you’ve leaked it to someone else, or a program or app is running using it, this will not stop it if it’s already running a stream but will stop it from starting a new one if there is something out there trying to initiate a stream.
As for the viewer count being incorrect, how many chatters you have is completely irrelevant to viewer numbers. There are many bots that join all channels that are currently live, boosting your chatters count but as they’re not bots they obviously wont count as a viewer. There are also other systems in place to reduce viewers being counted if they’re not actively a viewer. There’s nothing you can do about this.
This is a forum for 3rd party Twitch developers, so your best option for support is to just wait for a response to your support ticket, and don’t attempt to create additional ones or it’ll just put you to the back of the support queue.